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Common Questions from Policyholder About Vets

Embrace Pet Insurance Has No Networks

Policyholders can visit and submit claims from any licensed vet or emergency practice. If a practice isn't listed when submitting a claim through MyEmbrace, you can provide the practice name and rest assured we'll get it added to our system lickity split!

Common Questions from Vets

What is a complete invoice?

A complete invoice includes all pages of itemized expenses (including blank pages) that shows taxes, discounts, balances, etc. for all pets seen for that date(s) of service.

Note: We cannot process claims with an account statement/summary. An itemized invoice is required.

How do I submit claims or documents to Embrace?

If you are a vet submitting claims or documents on behalf of a client, they can be emailed to claims@embracepetinsurance.com or faxed to (800) 238-1042. To start a claim, the claim form(s) & invoice must be included.

Attachments must be no larger than 5MB. This is an unmonitored email address – we’re unable to respond to messages & questions sent here, and documents must be attached to the email (not linked or pasted in the body).

For questions regarding current claims, please email .