How can we help?

What is Pre-certification?

Pre-certification is a review of an itemized estimate for a treatment or procedure so that you know what is or is not covered before the procedure is done.

Requirements for Pre-certification

Itemized Estimate

• The estimate must be itemized. Grouped charges (e.g. “Dental Package”) can limit the guarantee of coverage

Pre-certification Form

• Pre-certification forms can be found in MyEmbrace by selecting Claim Forms & Documents in the Quick Links menu

• Complete form including the diagnosis or reason for treatment

Visit Notes, Chart Notes, Relevant Medical Records Related to Treatment (optional but encouraged)

Note: You or your vet's office can complete the pre-certification form.

How to Submit Pre-certifications Via MyEmbrace

1. Log in to MyEmbrace and select Account from the Quick Links menu

2. Choose View Policy Documents

3. Choose Send documents

• You can choose multiple files at once

• Accepted file types: PDF, JPG, TIF, PNG

• Size limit for each document submitted is 50MB

4. Select Upload documents when your documents show under the List of Files to Upload. You will receive an email confirmation within 2 business days

Other Ways to Submit Pre-certifications