How can we help?

Are you experiencing issues with the Embrace mobile app?

If you're facing difficulties with tasks like submitting a claim, adjusting your policy, or even opening the app, don't worry! These issues are commonly associated with the following factors:

1. Stable Network Connection:

   Ensure that you are connected to a stable network or Wi-Fi to guarantee smooth app functionality.

2. Up-to-Date App Version:

   Make sure you have the latest version of the app installed. Keeping your app updated ensures you have access to the latest features and fixes. Refer to the "Update Instructions" below for detailed steps on how to update your app.

3. App Restart:
   If you encounter any glitches or unexpected behavior, try closing the app and restarting it. This simple action can often resolve minor issues. See the "Restart Instructions" below for step-by-step guidance.

4. Canceling Partial Submissions or Policy Changes:

   If you have experienced difficulties while submitting a claim or making changes to your policy, it's important to cancel any partial submissions or incomplete changes. Follow the "Cancellation Instructions" provided below to ensure a clean slate for your next attempt. You may also email the claims or documents you are having issues with to claims@embracepetinsurance.com and we will take care of it.

Still having issues?

If you're still encountering difficulties, don't hesitate to contact our support team for further assistance.